Support Policy

Last updated: 28 July 2026

How to reach us

Support runs through tickets, so everything about your order stays in one thread. Open a ticket and include your order number — it is on your receipt and on the order page.

Response times

We aim to reply within one business day. Refund and refill requests are usually resolved within two.

What support can help with

• An order that has not started when it should have
• Delivery that stopped part-way
• Refill requests inside the refill window
• Refunds under the Refund & Delivery Policy
• Payment problems, including double charges
• Changing the email on your account

What support cannot do

• Change the destination of an order once it has started
• Recover engagement lost outside the refill window
• Help with action taken against your account by a social platform
• Deliver to a private account

Before you write in

Please check that your account or post is public, that the link you submitted is correct, and that the estimated start time shown on the product page has actually passed. That covers most of what we are asked.