Refund & Delivery Policy

Last updated: 28 July 2026

We want you to get what you paid for. This policy explains when an order is refunded, when it is not, and how refills work. It is deliberately specific so there is no ambiguity if something goes wrong.

When you get a full refund

• Delivery has not started and you ask us to cancel.
• We cannot fulfil the order at all — for example the service becomes unavailable.
• We cancel your order ourselves for any reason.
• You were charged twice for the same order.

When you get a partial refund

If delivery starts but cannot complete — for example the provider runs out of supply — we refund the undelivered portion. If you ordered 1,000 followers and 600 arrived, we refund the value of the missing 400.

When we cannot refund

• Delivery has completed. Once the order is delivered in full it is not refundable.
• You gave us the wrong username or link. We delivered exactly what you asked for.
• Your account or post was private, or was made private during delivery.
• The post was deleted before or during delivery.
• The platform removed the engagement after delivery. See refills below.
• You changed your mind after delivery began.

Refills

Follower services include a refill window, shown on the product page — typically 30 days. If your count drops below what you ordered within that window, contact us with your order number and we will top it back up at no charge. Refills replace lost units; they are not a refund, and the window starts on the day the order completes.

Likes, views and reposts do not include refills, because engagement on a single post naturally fluctuates.

Drops are normal

Social platforms periodically remove accounts, and some percentage of any delivery may fall away over time. This is expected across the whole industry. The refill window is how we cover it — a drop inside that window is our problem, and outside it is not.

How to request a refund

Open a support ticket with your order number and what went wrong. We aim to respond within one business day. Approved refunds go back to your original payment method and typically take 5–10 working days to appear, depending on your bank.

Chargebacks

Please talk to us before raising a chargeback. A chargeback on a delivered order is disputed with the evidence of delivery, and the account may be suspended. Almost every problem is faster to fix directly.

Delivery estimates

Start times shown on each product page are typical, not guaranteed. Delivery that is slower than estimated is not grounds for a refund on its own, though we will always look into it.